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SHIPPING INFORMATION

Izabel + Sebastian will ship to any location within Australia. Conditions are as follows:

  • Express Post via Australia Post satchels a flat $12 fee applies for 1 or multiple pairs.
  • Packaging not included (i.e. boxes not sent if items do not fit in the regular 3kg satchel)

Items can also be expressly shipped with boxes or other packaging if desired. Conditions as follows:

  • Price on email or telephone confirmation
  • Sent by Registered Express Satchel
  • Please phone or email to advise of any special delivery conditions

Orders are shipped the same day should purchase be made prior to 3pm.  Alternatively, orders placed after 3pm will be shipped the following day.
 
Orders purchased internationally, (i.e. outside Australia) have two options to choose from for shipping:

  • 3-5 day delivery: $40
  • Australia Post Service
  • Registered international couriers can provide these services.

In the event that the product does not fit, customers can return any items at their own expense and expect a full refund for the price of the goods. Postage costs for return are not covered by Izabel + Sebastian.

PAYMENT INFORMATION

We accept payment via Credit or Debit Paypal and direct transfer into our bank account.  Please contact us for bank details.
 

REFUND INFORMATION

Izabel + Sebastian does not refund change of mind. We ONLY offer an exchange or credit note valid for a year,  if the purchase still contains the original proof of purchase, and with product in a saleable condition. The product must be returned within a 7 day time frame. Izabel + Sebastian can also cater to any repairs that may be needed on product. Dependent on each specific case, there may or may not be a fee incurred.

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